Frequently Asked Questions

Your Profile

Has the information on my profile saved?

How can I change my name on my profile?

How can I change my password?

How do I unlock my profile?

How do I upload a copy of my DBS Certificate?

I'm having trouble uploading photos to my profile.

I can no longer access my emails, how can I get a new password to login and change my email?

I have a new passport/visa and would like to update it on my POP profile.

Why can't I login and how do I get a new password?