Community Manager

POP is the UK’s leading FilmTech startup. Female-founded and backed by world class early-stage investors and based in London & NY, we’re a fast growth software company.

Over the past four years our game-changing proprietary technology has powered huge productions such as; Spectre, The Crown, Star Wars VII: The Force Awakens, Wonder Woman, Darkest Hour and many more - and we’re not stopping there!

We previously raised £2M in seed fundingand are currently raising Series A to accelerate our tech development and fuel our UK & US expansion, we’re on a mission to establish We Got POP as the leading FilmTech company globally.

This is an incredible time of growth and change for POP. We have a 30,000+ strong community of active artists and crew nationwide in the UK and a growing community in the US. We’re on a mission to power the global network of crew and production to work smarter and faster together. We’re focused on delivering transformative experiences to productions, casting agents, artists and crew. This is the time to get involved in a dynamic & creative industry with an opportunity to be part of the fabric of how the World’s best productions get made.

Why are we hiring this role?

We may build technology, but we work with people and we care about all the communities we’re powering. This role will be responsible for:

  • Educating and engaging the POP artist and crew communities
  • Building reputational excellence through happy customers
  • Enabling client success via quality communities that deliver on their needs

Responsibilities:

As a POP ambassador you be the voice and face of the POP community globally and will manage:

Strategy

  • Presenting ideas to the business to educate, build, engage and leverage our communities from POP and client perspectives

Acquisition

  • Build the community - quality, quantity acquisition and retention

Retention

  • All community customer service communications including emails, calls, social media
  • Community moderation and accepting applications via our online approval queues incl. Right to work checks
  • Reporting, solving or handling technical actions on all community profiles
  • Managing community events

Reputation

  • Sourcing, maintaining and building relationships with community stakeholders and community unions
  • Own and manage contact strategy include:
    • Welcome comms
    • Monthly newsletters
    • Opportunities for content creation from the community
    • Content for all community channels (& within other POP comms)
    • Exit comms

Reporting

  • Collecting and collating community feedback for product development & communications
  • Reporting on community growth, diversity & other key stats

A little bit about you:

  • A love for and people and great customer service - you’ll be our face and voice
  • Energising people comes naturally to you
  • A keen interest in technology and forward thinking processes
  • Are incredibly diligent and detailed, you exude professionalism
  • Proven ability to react fast in an ever changing environment
  • Happy to face hurdles & obstacles with energy & positivity
  • Entrepreneurial in nature
  • You can embrace the challenge of growing a start-up business - it moves and evolves quickly, and you need to be able to improvise, adapt and maintain energy
  • Are proactive, confident in taking initiative and constantly curious
  • You challenge to make things better and don’t just accept the status quo
  • You listen and are happy to help others
  • You are a confident tester of ideas and know how to execute, monitor and report on performance
  • You are happy to roll up your sleeves and get stuck in to admin which may sometimes be repetitive work

What POP can offer you:

  • A fun, friendly and supportive working environment with an established and creative team who are truly unique and invested in our vision
  • A chance to be in a Hollywood film as an Extra (as part of your training)
  • Competitive salary
  • Fabulous offices based in Shoreditch
  • Flexible working hours
  • 24 days holiday
  • MacBook Air
  • Huge opportunity for growth - both personally and with POP
  • Monthly full company updates, led by our Founder & CEO
  • Perkbox benefits (healthcare, discounts etc after successful passing of probation )
  • Weekly fruit & nut delivery
  • A chance to play with our office dog Phoebe whenever you want!

Interested in taking the next step?

If this sounds like you and you're up for the challenge get in touch with us today!

Apply now